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About correspondence to customer’s complain
Outline of processing measures for complaints of our company
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(1) For customers’ complaints, consultation, and inquiries, the person in charge of our Customer Relationship Management department will responds.Queen Bee Capital Co., LtdCustomer Relationship Management department
22F Sumitomo Fudosan Roppongi Grand Tower, 3-2-1, Roppongi, Minato-ku, Tokyo, Japan 106-6222TEL：03-6809-2785 - (2) When we receive an complaint etc from you, we accept it in good faith, investigate circumstances to such complaints. We will endeavor to resolve complaints promptly.
- (3) In accepting and responding to complaints, we respond promptly and appropriately, and by fully listening to the contents and circumstances of the complaints from customers By doing so, we endeavor to solve the problem as much as possible.
- (4) We will report the received complaints to the management team and use it for improving the situation of complaints handling and use it to prevent recurrence.
- (5) In accordance with the content of complaints and customer’s request, appropriate external organizations (the bar association center arbitration center/ Dispute Resolution Center) will be introduced.
- (6) Even while a procedure related to handling complaints is pending at an external institution, we will provide general documents and explanations to customers as necessary.
- ＊We will handle customer complaints sincerely.
＊For complaints regarding our money transfer business, our Customer Relationship Management department will handle them. However, you can also use the following external organization:
Japan Payment Service Association "Customer Consultation Room”TEL:
Outline of our Dispute Settlement Measures
We will deal with customer complaints and other requests, but if you can not solve convincing solutions and you wish to resolve by using external dispute resolution agencies, As a dispute resolution measure, you can use the arbitration center of the bar association (Tokyo Bar Association, Tokyo Bar Association, 2nd Tokyo Bar Association), and dispute resolution center.
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(contact address) Tokyo Bar Association Dispute Resolution Center
Tokyo Bar Association, 1-1-3 Kasumigaseki Chiyoda Ward, Tokyo 100-0013
TEL：03-3581-0031 - First Tokyo Bar Association Arbitration Center
1st Tokyo Bar Association, 1-1-3 Kasumigaseki Chiyoda-ku, Tokyo 100-0013
TEL：03-3595-8588 - Second Tokyo Bar Association Arbitration Center
2nd Tokyo Bar Association, 1-1-3 Kasumigaseki Chiyoda-ku, Tokyo 100-0013
TEL：03-3581-2249
If you live outside of Tokyo, you may also use the arbitration centers listed above. In such cases, after hearing the wishes of the parties, there is also the option of using an arbitration center of a bar association in a region other than Tokyo that is more convenient for the user.
For example, if you live in Prefecture A and wish to use the arbitration center of Bar Association A, there are two methods:
- ①Local mediation：
This method involves resolving disputes using a video conferencing system, with mediators from both the Prefecture A Bar Association and the Tokyo Bar Association working together. The procedures are conducted according to the rules of the arbitration centers of the respective Tokyo Bar Associations. - ②Transfer mediation：
This method involves transferring the case to the Prefecture A Bar Association, where the procedures will be conducted thereafter. The procedures follow the rules of the arbitration centers of the bar association to which the case has been transferred.
＊While we are pending dispute settlement procedures by external organizations, we will provide and explain materials as necessary to our customers.
＊Dispute resolution by external organizations may be a lawsuit.